A comprehensive HR service delivery solution offering an integrated knowledge base, personalised HR policy information, and direct access to the HR help desk via email or phone.
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Employee satisfaction and productivity is directly linked to effective employee services.
The SuccessFactors Service Center empower employees with instant access to HR support. The system features an integrated knowledge base that provides relevant HR policy information and direct access to the HR help desk—via phone or email—without leaving the system. With quick links available throughout SuccessFactors, employees can get answers to HR questions faster, and context-sensitive support ensures information is always relevant to where they are in the system.
Improve the employee experience by streamlining how HR enquiries are handled. Employees can raise and track enquiries through a single platform—reducing wait times and minimising duplicate requests.
Enquiries are automatically routed to the appropriate HR specialist using configurable ticket routing rules, ensuring faster and more accurate responses. Key employee details are pre-populated. Employee information from across HR systems is now available at a single click, giving HR Advisors everything they need to resolve issues quickly and efficiently.
HR and help desk teams can easily find solutions using the embedded solution finder, which surfaces similar past enquiries, policy information, and previous communications. This ensures consistency and enables quicker issue resolution.
HR teams can easily create tickets from employee calls or emails, giving managers visibility into volumes and service quality.
The solution allows you to standardise HR service delivery through tools such as checklists, embedded satisfaction surveys, email templates, and more—ensuring consistent and complete follow-up.
HR and Shared Services Managers can utilise dashboards and reporting tools to analyse service level agreements (SLAs), identify potential bottlenecks, and evaluate the quality of ticket resolutions.
This comprehensive HR service delivery solution provides an integrated knowledge base with personalised HR policy information and direct access to the HR help desk via email or phone.
