Unless you’ve been living under a rock or spent the last two years in a coma, you're probably aware that a significant percentage of employees are already using generative AI tools like ChatGPT for work purposes, even inputting sensitive, work-related data into these platforms.

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A recent report revealed that 9.3% of knowledge workers have used ChatGPT at work, with 7.5% entering work-related data into the platform. Additionally, around 4% of employees have shared sensitive information, such as internal data or client records, underscoring the growing reliance on AI tools for workplace tasks, but also raising serious concerns about data privacy.

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AI’s presence in the workplace is expanding at an unexpected scale. Today, 75% of knowledge workers are using AI at work, with 46% of them having adopted it within the past six months. The benefits are clear:

• 90% of users say AI helps them save time,
• 85% report being able to focus more on their most important tasks,
• 84% feel more creative, and
• 83% say AI improves their overall job satisfaction.

Source: AI at work is here. Now comes the hard part.

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‍While these statistics demonstrate the productivity and efficiency gains from tools like ChatGPT, it’s vital that organisations ensure employees are using them responsibly—especially when handling confidential data. This often means providing AI-driven tools that employees can use securely and seamlessly within their work environment, such as those offered by SAP SuccessFactors.

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With over 15 years of experience working with SuccessFactors, I fondly remember the original SuccessFactors Writing Assistant. Not too long ago, this tool was a crowd-pleaser—who wouldn’t want help crafting goals, performance reviews, or job descriptions?

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However, what once seemed revolutionary has been far surpassed by the current generation of AI-powered tools. Today’s SAP SuccessFactors' generative AI features make the old Writing Assistant look like an ancient relic.

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Here are some key highlights from the latest AI-driven advancements coming in the 2H 2024 release:

1. AI-Assisted Career Insights
   Employees can now access actionable insights to drive upskilling and reskilling, aligning their development goals with both personal aspirations and the strategic objectives of the organisation.
2. AI-Generated Assignments
   These new features simplify the creation of Opportunity Marketplace assignments, eliminating manual content creation, saving time, and attracting top talent by improving assignment visibility.
3. AI-Assisted 360 Reviews
   SAP’s Business AI can now summarise complex 360 review feedback, supporting leaders to offer employees actionable insights while supporting employee development.
4. AI-Assisted Text Analyser
   This tool helps reduce bias and ensure inclusivity by filtering out harmful content in written communications, all while keeping messages aligned with organisational values.
5. Enhanced Mobile Capabilities
   AI-Assisted Goals are now available on mobile, enabling employees to create personalised, detailed goals on the go, enhancing both flexibility and efficiency in goal setting.
6. AI-Assisted Writing
   Available across multiple SuccessFactors modules, this feature helps employees and managers quickly produce high-quality content, from onboarding messages to recognition notes.

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These innovations bring AI directly into the flow of work, meeting employees where they are and providing invaluable support for employees, leaders and HR when completing HR tasks and data management.

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AI is here to stay—and if you’re not offering these tools to your employees, they’re likely finding them elsewhere. With the latest 2H 2024 SAP SuccessFactors release coming in preview on 14 October and Production on 15-17 November, there’s never been a better time to explore the latest AI features.

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Want to learn more about how AI can shape the future of your workforce? Get in touch with Susan Fisher for insights.

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Author Biography

Susan Fisher is a Managing Consultant at HR Crowd specialising in SAP SuccessFactors advisory and release management.

Prior to joining HR crowd, Susan was the Head of Solution Advisory for SAP SuccessFactors across the Asia Pacific and Japan regions. Susan is generally regarded as a leading expert in HR technology with deep expertise in SuccessFactors product capability.

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